14 Day Change of Mind | 1 Business Day Response time | 2 day dispatch

Shipping

To calculate the shipping cost of a product there is a shipping calculator on 99% of our items. All you need to do is simply enter your postcode for a quote on a single item. If you wish to receive a freight quote for multiple items, add all the products to your cart and use the shipping calculator upon checkout.

We offer free shipping on a number of our products. To identify which products we offer free shipping on, you will see a free shipping icon. The presence of this means we will provide free shipping on that product to urban areas of Australia. To see the full list of areas we have classified as urban areas, enter your postcode below. Unfortunately due to the weight and size of our products, we are unable to provide free shipping to remote locations. Please be aware that the free shipping icon does not cover the entire country, but does cover 90% of the population.

Our shipping time frame varies depending on your location and the items you have ordered, but a general range is 1-7 business days from dispatch. The freight company WHS guidelines will also require that someone is present at the delivery address at the time of delivery for any orders weighing over 20kgs.

DELIVERY TERMS & CONDITIONS

  • Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their post code/location.

  • Deliveries cannot be sent to a post office box as we do not use Australia post.

  • Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.

  • Delivery charges are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.

  • Larger items and pallets must have someone home to help unload. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg.

  • It is your responsibility to advise us:

    • If someone will be available to sign for delivery.

    • If there somewhere safe it can be left if no one is home (e.g. around the back of the house)

    • If the address is a business address. If so we will require the information regarding the business hours and the name of the building.

  • If you say you will be home and miss the delivery, you will be required to pick up your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will cost between $10-$30 depending on the size of your order.

  • We cannot advise you the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.

  • If you request that the freight company leave a card and return your order to depot in the instance that you are not home, you will be charged a fee if you request re-delivery.

  • We offer free shipping to certain locations around Australia, this can be identified by the free shipping icon on product pages.

  • To determine whether or not your postcode qualifies for the free shipping, enter your postcode below.