Our shipping time frame varies depending on your location and the items you have ordered. Most orders will be received 3-15 business days from dispatch but please note, we cannot advise the exact day and time delivery will occur.
The freight company WH&S guidelines will require that someone is present at the delivery address at the time of delivery for any orders weighing over 20kgs.
It is your responsibility to advise us:
- If someone will be available to sign for the delivery
- The desired safe location if no one is present at the time of delivery. (e.g. around the back of the house)
- If the delivery address is a commercial residence. If so, we will require information regarding the business hours and the name of the business.
*UPDATE: Due to the current Covid-19 situation, orders are experiencing dispatch delays. Our warehouse team are working as quickly as possible during this time. Please view the Covid Updates page for more information.