SHIPPING

Fast Delivery Australia Wide

Gym and Fitness Shipping Times
Gym and Fitness Shipping Times

SHIPPING TIME

Our shipping time frame varies depending on your location and the items you have ordered. Most orders will be received 3-15 business days from dispatch but please note, we cannot advise the exact day and time delivery will occur.

The freight company WH&S guidelines will require that someone is present at the delivery address at the time of delivery for any orders weighing over 20kgs.

It is your responsibility to advise us:

    • If someone will be available to sign for the delivery
    • The desired safe location if no one is present at the time of delivery. (e.g. around the back of the house)
    • If the delivery address is a commercial residence. If so, we will require information regarding the business hours and the name of the business.
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  • *UPDATE: Due to the current Covid-19 situation, orders are experiencing dispatch delays. Our warehouse team are working as quickly as possible during this time. Please view the Covid Updates page for more information.

SHIPPING COST

Shipping cost is calculated at checkout. Once you have added your products to the cart, hit the checkout button and enter your shipping information to determine your freight costs.

FREE SHIPPING

We offer free shipping on several products. This offer may be part of a promotion and is available for a limited time only. To identify which products offer free shipping, look for the 'FREE SHIPPING' icon on the product page.

As part of our GAF loyalty program, we offer Free Shipping on orders over $700 for Tier 1 members. This will be automatically applied to your cart at the checkout once logged in.

Unfortunately, due to the weight and size of our products, and location of our warehouse, we are unable to provide free shipping to all locations. Tasmania, Western Australia, Northern Territory and islands off of mainland Australia are excluded from all Loyalty Free Shipping Offers.

t&cS

    • Items have a shipping cost unless otherwise stated.
    • Freight costs vary for each buyer depending on their postcode/location and order weight
    • Deliveries cannot be sent to an Australian Post Office Box.
    • Deliveries can only be made between the hours of 9:00 am to 5:00 pm, Monday through Friday, excluding public holidays.
    • Delivery charges are quoted as "curbside delivery", which means as close to your premises as practical. See FAQ below.
    • Pallets over 20kgs require that someone is present to help unload at the delivery address at the time of delivery. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg without assistance.
    • If you miss the delivery, you will need to pick up your delivery from the freight company’s depot.
    • A re-delivery can be requested for an additional fee of up to $30 (AUD). Please contact us if you would like us to arrange this for you.
    • We cannot advise the exact date and time delivery will occur at the time of purchase. However, you will receive an email containing tracking details and the freight company contact details. They can provide you with a better estimation of the time.
    • Items may be delivered with additional packaging for transit protection or on a pallet for ease of transportation.
    • It is not our responsibility for the removal of any waste at the delivery location.
    • Installation fees are offered for an additional service and are not included in the item price unless expressly stated.
    • If you would like to exercise our 14-day change of mind policy, freight and delivery expenses are considered a separate service and will be invoiced to the customer. To facilitate this, Gym and Fitness will deduct the shipping cost from the eligible reimbursement amount (the price of products purchased) and pay this to the courier directly on behalf of the customer. The Gym and Fitness team will discuss these costs with you prior to processing the refund.
    • Some finance options are not available with Free Shipping

FAQs

IF I PURCHASE MORE, DOES THE SHIPPING GET CHEAPER?

It sure does! The more equipment you order at once, the cheaper the per kilogram rate!

WHAT SHIPPING COMPANY DO YOU USE? 

We use a wide range of shipping carriers to bring you the cheapest and best possible service. Our shipping volume means we have some of the best freight rates possible in Australia, which we pass to you!

Some of the carriers we use include:

WHAT ARE THE POSTCODE RANGES FOR THE CAPITAL CITIES?

Postcode zones vary between freight companies; however, the below can be used to determine if you are within a capital city. If there are additional freight charges, we will notify you before your order is processed.

Sydney: 2000-2082, 2084-2234, 2558-2560, 2564-2568, 2570, 2745-2750, 2756, 2759-2761, 2763-2770

Canberra: 2600-2620, 2900-2914

Melbourne: 3000-3207, 3765, 3802-3806, 3975-3977

Brisbane: 4000-4210, 4300-4306, 4500-4508, 4510-4511, 4520

Adelaide: 5000-5115, 5121-5127, 5132-5134, 5141, 5158-5168, 5950

Perth: 6000-6160, 6162-6164, 6167

Darwin: 0800-0846-0854, 0874-0886

Hobart: 7000-7011, 7015-7016, 7150-7171, 7170

CAN I USE MY OWN FREIGHT COMPANY?

If you have a freight company that you use for business, you can arrange pickup from our warehouse in Molendinar, Queensland. Self-arranged freight company pickups must allow at least two business days notice before pickup to ensure your order is ready for pickup.

WHAT DOES CURBSIDE DELIVERY MEAN?

Curbside delivery means that the courier will bring your items as close to your shipping address premises as practical for a truck and to the ground floor. The truck will pull up to the front of your premises, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your residence. It is the buyer's responsibility to bring the goods inside of the premises and or building.

Couriers may wheel your package to an access door provided there is no incline or stairs in between.

For more frequently asked questions, please visit our FAQ page.