FAQs

Gym and Fitness have been around since 2002. In that time, we have gone from strength to strength and now pride ourselves in being one of Australia's largest and most trusted fitness equipment retailers for both home and commercial spaces. Find out more.

We are confident that we have the most competitive prices in Australia; however, if you see a lower advertised price, we'll do our best to match it.

Simply fill out the 'Price Match Request' featured on every product page or contact us directly on 1800 614 491.

More information on our Price Match Offer is available on Our Promises page.

Gym and Fitness has a physical store and showroom in Molendinar on the Gold Coast. Our Adelaide showroom and Head Office operates in Prospect, South Australia.

Most of our equipment requires installation. Once delivered, you will need to follow the instructions to assemble your new gear. We can help you source an external installation company to organise the assembly of the equipment. Should you require assistance during assembly, please do not hesitate to contact our Customer Service team.

No sorry we do not rent out any equipment, however if you would like some brand spanking new equipment our team is just a short call (or message, or email...) away!

Yes! We have partnered with a range of buy now, pay later financing options to help you achieve your health and fitness or business goals. You can find out more about our financing options here, or get in touch to speak with one of our sales consultants.

In addition to financing and payment plans, we also accept VISA, Mastercard, Amex, POLi Internet Banking and direct deposit.

Our website is protected with high-grade 256-bit encryption which means all your personal details and checkout information is secure! If you are still not comfortable with giving details over the internet, we can also accept your credit card details over the phone.

If you'd like to pay by direct deposit. Our bank details are as follows:

Name: Australian Fitness Supplies Pty Ltd
Bank: CBA
BSB: 064450
Account: 10584291

• Please use your name or order number as the description, as this makes it easier and quicker to identify your payment and have your order dispatched swiftly.

Unfortunately, cash is not available on pickup from our warehouse as there are no cash handling facilities. However, you can shop in-store at our Gold Coast showroom where cash is an accepted payment method.

We cannot accept cash on delivery as we use courier companies (e.g. Direct Freight, StarTrack, TNT, TOLL, IPEC, etc.).

As part of our brand promises, we offer same day dispatch! Place an order on in-stock items before 9am (AEST QLD) Monday to Friday* (excludes QLD public holidays), and we'll dispatch your order that very same day! Orders placed outside of this time will be dispatched on the following business day.

Transit time varies as per the destination. Please note, we cannot advise the exact day and time delivery will occur. View our Shipping page for more information on delivery times in your area.

Once your order has been dispatched, you will receive an automated email from the freight company to your chosen email address. This email will include your consignment number so you can track your shipping status. Please check your spam folder if you have not received your email.

If you have any queries regarding the delivery time, you can contact the freight company directly. However, if they cannot help you, we will be more than happy to assist.

Items are only available for Pre-Order if there is no stock available for a particular product. Pre-Order items are placed online or by calling us on 1800 614 491.

You can secure Pre-Order and Call to Order items with a 25% deposit by talking to a member of our sales team.

Products will be marked with Pre-Order and include the approximate dispatch dates, which are subject to change. We at Gym and Fitness do our best to keep dispatch dates, but unforeseen circumstances may arise

The 'Back in Stock' dates shown on our Pre-Order products will update as each incoming container sells out. When you place an order, you reserve stock for the shipment visible when placing your order.  

If you see a back in stock ETA update on our website after your purchase, rest assured that your stock has already been reserved. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.

If an item is purchased on Pre-Order, it will be dispatched once it has arrived at our Molendinar warehouse.

If you have purchased numerous Pre-Order items or have ordered alongside in-stock items you will receive all in-stock products or the first Pre-Order item to arrive first. All remaining Pre-Ordered products will be together once the final product becomes available unless otherwise specified.

If arranging your own technician for install we do not recommend scheduling this for the same day as the expected delivery date. Delivery delays can sometimes occur on short so allowing a few days between delivery and the installation is strongly advised.

Pre-Workout is a dietary supplement that is used to enhance athletic performance and energy levels before a workout.

Creatine is a dietary supplement that is used to increase strength, power, and muscle mass.

Nootropic is a type of dietary supplement that is used to enhance cognitive function and improve memory and laser focus.

WPI (Whey Protein Isolate) is a high-quality protein powder that is isolated from whey, a byproduct of cheese production. It is used to supplement the protein intake for athletes and bodybuilders.

Whey Protein Blend is a mixture of different forms of whey protein, such as whey protein concentrate, whey protein isolate, and hydrolysed whey protein. It is used to supplement the protein intake for athletes and bodybuilders.

Plant-based protein is a type of protein powder made from plant-based sources such as soy, pea, rice, or hemp. It is used as a protein supplement for those who follow a vegan or plant-based diet.

Vegan Protein is a type of plant-based protein powder that is free of animal products. It is used as a protein supplement for those who follow a vegan or plant-based diet.

Casein Protein is a slow-digesting protein powder that is derived from milk. It is used to supplement the protein intake for athletes and bodybuilders.

Mass Gainer is a type of protein powder that is high in calories and used to help athletes and bodybuilders increase muscle mass and weight.

Greens is a supplement containing a blend of green superfoods used to support overall health and wellness.

Thermogenic is a supplement used to increase metabolism and promote fat loss.

Each product, flavour and size will have its own individual ingredients, refer to the product listing nutritional information.

Each product will have its own recommendations, refer to the product listing nutritional information.

Each product will have its own recommendations, refer to the product listing nutritional information.

Each product will have its own recommendations, refer to the product listing nutritional information.

Protein is a supplement that is usually consumed post-workout to help repair and build muscle tissue. It can also be consumed as a snack or meal replacement throughout the day. See individual product label for more information on serving sizes.

Pre-workout supplements are designed to increase energy and focus during a workout. They usually contain caffeine and other ingredients that can enhance endurance, strength, and overall performance. See individual product label for more information on serving sizes.

Creatine is a supplement that helps to improve strength, power, and performance during high-intensity exercise. It can be taken in powder or pill form. See individual product label for more information on serving sizes.

Nootropics are cognitive-enhancing supplements that can improve focus, memory, and overall brain function. They come in different forms, such as pills, powders, and drinks. See individual product label for more information on serving sizes.

WPI stands for Whey Protein Isolate and is a high-quality protein supplement. It is a fast-absorbing protein that can be used to help build and repair muscle tissue post-workout. See individual product label for more information on serving sizes.

Whey protein blend is a combination of different types of whey protein, such as whey protein isolate, concentrate, and hydrolysate. It is a slower-absorbing protein that can be used throughout the day to meet daily protein requirements. See individual product label for more information on serving sizes.

Plant-based protein is a supplement made from plant sources such as peas, rice, and hemp. It is a great alternative for those who are lactose intolerant or follow a vegetarian or vegan diet. See individual product label for more information on serving sizes.

Vegan protein is a plant-based protein supplement that does not contain any animal products. It can be used to help build and repair muscle tissue and meet daily protein requirements. See individual product label for more information on serving sizes.

Casein protein is a slow-digesting protein that can be used to provide a sustained release of amino acids throughout the day. See individual product label for more information on serving sizes.

Mass gainers are supplements designed to help increase muscle mass and overall body weight. They usually contain a high amount of carbohydrates and protein. See individual product label for more information on serving sizes.

Greens are supplements made from a blend of greens and fruits that are rich in vitamins, minerals, and antioxidants. See individual product label for more information on serving sizes.

Thermogenic supplements are designed to increase body temperature and metabolism, leading to increased calorie burn and weight loss. They can be taken as pills, powders, or liquids, typically 30 minutes before a workout or first thing in the morning. It is important to follow the recommended dosage and not exceed it. See individual product label for more information on serving sizes.

What are the common side effects of using this product?

Supplements, such as pre-workout and thermogenic fat burners, can cause jitters, increased heart rate, nausea, headaches, dizziness, and dehydration.

Creatine can lead to digestive issues, weight gain, and muscle cramping.

Vitamins and mineral supplements may cause nausea, headaches, skin rashes, and digestive discomfort.

BCAA supplements can cause stomach cramps, bloating, and diarrhea.

Sleep aids may lead to drowsiness, headache, and upset stomach.

Greens supplements may lead to digestive discomfort, bloating, and gas.

It is important to note that these side effects may vary depending on individual tolerance, dosage, and interaction with other medications. It is always best to consult with a healthcare professional before starting a new supplement regimen.

Stop taking them immediately and consult with your GP

Returns and Refunds:

Can I return this product if I am not satisfied with it?

We do not offer returns as a result of change of mind on our supplement range.

What is your return policy?

If the product is incorrect, faulty or damaged we will provide you with a replacement (pending stock availability). Please refer to our website Terms and Conditions for more.

How do I initiate a return or refund process?

To initiate a returns process please fill out our Warranty Claims Form.

Are there any alternatives available if this product is out of stock?

Each product option will have alternatives, please refer to the product type

All of our products come with different manufacturer warranties. These can usually be found on our Warranty page or under specifications on the product page, but if you’re not sure just ask!

If you have purchased a faulty product that does not meet one or more consumer guarantees, you are entitled to a refund or repair. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement or a full refund. For more information or to lodge a claim, please view our Warranty page.

We offer a 14-Day Return policy, beginning on your delivery date, for a select variety of our core brands. For comprehensive information and terms and conditions regarding our return policy, please visit our Why Choose Us page.

Refunds cannot be given instantaneously. The refund process can take 3 - 4 business days after your item has been returned to our warehouse unless otherwise stated. For more information, please get in touch with our customer service team.

Yes, we do. To show our appreciation and support, we've partnered with Australian Partners of Defence (APOD), an Australian-owned organisation founded by veteran families for veteran families. Search for Gym and Fitness in the offers tab to claim your discount.

If you are an Australian Emergency Service Worker, we can arrange a special discount for you. The discount value will vary depending on the equipment, speak with our friendly sales staff for further details.

When redeeming a promotional code, please click the appropriate link to read specific promotion details and code date expiry.

Unless otherwise stated, promotional codes and vouchers cannot be used with:

• • Already discounted products
  • Items with website promotions already applied
  • Finance and payment plans

Special store-wide sales e.g. (Christmas or Black Friday Sales) are not eligible for a further discount via promotional codes. For complete T&Cs, visit our Terms page.