OUR PROMISES TO YOU

14 DAY CHANGE OF MIND

We want you to be happy with your purchase, which is why we offer a 14-day Change of Mind Policy from your delivery date on a select range of core items*.

Enjoy a massive 60 day free returns on the CAROL bike during our special risk-free trial offer, valid with purchases from 1/10/21 to 31/12/21. Full promotion details can be found here.

View the T&Cs below to learn more.

SAME DAY DISPATCH

Place an order on in-stock items before 9 am (AEST QLD) Monday to Friday* (excludes QLD public holidays), and we'll dispatch that very same day! Orders placed outside of this time will be dispatched on the following business day.

If we cannot get your order out within these time frames, you will be eligible to claim a $100 gift voucher as our promise to you.* To claim your voucher, please complete the Dispatch Claim Form and a member of our customer service team will get back to you within 2 business days.

SPEAK TO A QUALIFIED TRAINER

We know that finding that perfect piece of equipment can feel a little overwhelming with so many options available. That is why we have assembled an expert team of gym equipment consultants who are here to help you.

Each of our talented sales team sport a qualification in the health and fitness industry, so we are confident that we can help you find the right equipment for your fitness goals. See for yourself and take advantage of our no-obligation call with our expert team today!

SECURE PRE-ORDER STOCK WITH A 25% DEPOSIT

Did you know that you can secure any of our Pre-Order and Call to Order items with a 25% deposit? Simply speak to one of our expert sales team and leave the rest to them!

View the T&Cs below to learn more.

14 DAY CHANGE OF MIND

We want you to be happy with your purchase, which is why we offer a 14-day Change of Mind Policy from your delivery date on a select range of core items*.

Enjoy a massive 60 day free returns on the CAROL bike during our special risk-free trial offer, valid with purchases from 1/10/21 to 31/12/21. Full promotion details can be found here.

View the T&Cs below to learn more.

SAME DAY DISPATCH

Place an order on in-stock items before 9 am (AEST QLD) Monday to Friday* (excludes QLD public holidays), and we'll dispatch that very same day! Orders placed outside of this time will be dispatched on the following business day.

If we cannot get your order out within these time frames, you will be eligible to claim a $100 gift voucher as our promise to you.* To claim your voucher, please complete the Dispatch Claim Form and a member of our customer service team will get back to you within 2 business days.

SPEAK TO A QUALIFIED TRAINER

We know that finding that perfect piece of equipment can feel a little overwhelming with so many options available. That is why we have assembled an expert team of gym equipment consultants who are here to help you.

We offer a no-obligation call with one of our qualified fitness professionals*. A number of our talented sales members are certified in the health and fitness industry. From Cert III + IV and Diploma's in Fitness to a Bachelor of Science and Biomechanics in Sport; We are confident that we can help you find the right equipment for your fitness goals.

SECURE PRE-ORDER STOCK WITH A 25% DEPOSIT

Did you know that you can secure any of our Pre-Order and Call to Order items with a 25% deposit? Simply speak to one of our expert sales team and leave the rest to them!

View the T&Cs below to learn more.


*T&Cs

CHANGE OF MIND

    • 14 day change of mind is only applicable for Assault Fitness, Force USA, Freeform Cardio, Vortex, VersaFit, JX Fitness, Theragun, WonderFit Kids, Liberty Fitness & CAROL** products. Please contact us for more information on third-party items as these are subject to their own policies.
      **60 day change of mind is valid for all CAROL Bikes purchased from 1/10/21 to 31/12/21. Full promotion details can be found here. While stocks last.
    • Freight and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed.
    • This change of mind policy is for the purchase price of the item indicated on the product line of your proof of purchase. If you received free freight on your initial purchase, you will still be liable for the return cost. Item must not be damaged or misused and be in suitable condition for resale. If your return does not meet this criteria you may not be eligible for a full refund.
    • Refund will only be given after the item has been received and is complete with all components in an undamaged condition suitable for resale.
    • Item must be returned in original packaging, and packed suitably to ensure safe arrival.
    • Item must be returned to the initial place of purchase / dispatch.
    • Original proof of purchase must be presented.
    • Valid only for the original purchaser.
    • You must contact Gym and Fitness to organise a return authorisation prior to sending the goods.
    • Item must be returned with the provided paperwork or a 10% admin fee will be charged.
    • We reserve the right to make the final decision.

SAME DAY DISPATCH

    • Same day begins when your order is complete with all required information and is paid in full. If you have financed your order, we require all completed documentation be returned and deposit paid before 9am (AEST QLD).
    • Business days based on warehouse trading times are Monday-Friday 8am-3:30pm (AEST QLD)
    • Dispatch time is the time taken from placing and paying for your order and having the order collected from our warehouse by the selected courier / freight company. This does not include the in-transit delivery time.
    • When your order is dispatched, you will receive a dispatch notification from either Gym and Fitness or Australian Fitness Supplies with all consignment details attached. In the case that you do not receive this email, and it may divert to junk or spam, Gym and Fitness and Australian Fitness Supplies are not liable.
    • Please note that in the case of a delay being caused through the provision of incorrect order details by the customer (eg. Incorrect delivery information), the receival of the correct details will mark the start of the dispatch period.
    • Excludes all out of stock, pre-sale and discontinued items, custom manufactured items, pick-up orders, international orders outside of Australia.
    • Excludes weekends, QLD and national public holidays - orders during this time will be dispatched the following business day.
  •  
  • $100 Voucher | Terms and Conditions
    • If qualified your gift voucher will be emailed to you for use on your next online purchase.
    • Gift vouchers have a 1 year expiry from issue.
    • To redeem your gift voucher simply enter your unique code at the checkout upon your next purchase with us.
    • Gift vouchers cannot be redeemed for cash, reloaded or refunded.
    • Gift vouchers are for one use only. No credit or change will be given on the unused portion of the gift voucher.
    • Gift vouchers are not replaceable if code is lost or stolen.

SPEAK TO A QUALIFIED TRAINER

    • The majority of our sales consultants possess one or more qualifications in the fitness and health industry or are currently in training.

25% PRE-ORDER DEPOSIT

    • Deposits are refundable up until the pre-order date
    • 25% deposits must be paid upfront to a GAF sales team member
    • Deposits are not available with any finance options
    • Not available online (must be processed with a member of the sales team)
    • Goods will not be shipped until the balance payment is made
    • Only available on Pre-Order Stock and Call to Order items
    • Paying a 25% deposit will secure incoming stock on the next available shipment

PRICE MATCH OFFER

Seen and identically stocked item cheaper? Talk to our expert sales team about our price match offer!

    • Price Match offer applicable to the following brands: Assault Fitness, Force USA, Freeform Cardio, Vortex, VersaFit, JX Fitness, Theragun & Liberty Fitness products.
    • The item must be in stock with Gym and Fitness and the competitor you are seeking a price match.
    • The products must be identical and current models.
    • We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price)
    • Price match request must be made at the time of purchase.
    • Does not extend to online auction offers, or any refurbished products.
    • Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.
    • The Price Match Offer does not apply to obvious pricing errors or clearance/close-out/discontinued items.
    • All price matches exclude freight unless specified otherwise.
    • We reserve the right to make the final decision.
    • Offer excludes CONCEPT 2 products.