Our Promises

14 DAY CHANGE OF MIND

We want you to be happy with your purchase, which is why we offer a 14 day Change of Mind Policy from delivery date, on our core range of items and some selected third-party items*.

SAME DAY DISPATCH

19/07 - Due to Covid-19 restrictions, we are unable to honour Same Day Dispatch. Please allow up to 48 hours to receive your shipping confirmation email.

We promise to dispatch any of our customers' orders placed prior to 9am (AEST QLD) on the same day, Monday to Friday*. Any orders placed outside of this time frame will be processed on the next available business day. Please note the below:

  • Weekend orders will be dispatched on the following business day
  • QLD public holiday orders will be processed on the next business day

If we are unable to get your order out within these time frames you will be eligible to claim a $100 gift voucher!

To claim your voucher, please complete the Dispatch Claim Form below and a member of our customer service team will get back to you within 2 business days.

NO OBLIGATION CALL WITH OUR TEAM OF QUALIFIED TRAINERS

Trying to find the right equipment for you fitness goals can be a daunting task, which is why we have assembled an a-team of gym equipment consultants to help you navigate one of Australia's largest ranges of gym and fitness equipment.

Not only do we have one of the largest ranges of gym equipment in one place, but with each and every one of our sales team sporting a qualification in the realm of health and fitness*, we are confident that we can help you find the right equipment of your fitness goals.

See for yourself and take advantage of our no obligation call!

TERMS & CONDITIONS

  • Only applicable for Assault Fitness, Force USA, Freeform Cardio, Vortex, VersaFit, JX Fitness, Theragun, WonderFit Kids, Liberty Fitness & CAROL products (please contact us for more information on third-party items as these are subject to their own policies).
  • Freight and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed.
  • This change of mind policy is for the purchase price of the item indicated on the product line of your proof of purchase. If you received free freight on your initial purchase, you will still be liable for the return cost.Item must not be damaged or misused and be in suitable condition for resale. If your return does not meet this criteria you may not be eligible for a full refund.
  • Refund will only be given after the item has been received and is complete with all components in an undamaged condition suitable for resale.
  • Item must be returned in original packaging, and packed suitably to ensure safe arrival.
  • Item must be returned to the initial place of purchase / dispatch.
  • Original proof of purchase must be presented.
  • Valid only for the original purchaser.
  • You must contact Gym and Fitness to organise a return authorisation prior to sending the goods.
  • Item must be returned with the provided paperwork or a 10% admin fee will be charged.
  • We reserve the right to make the final decision.
  • Same day begins when your order is complete with all required information and is paid in full. If you have financed your order, we require all completed documentation be returned and deposit paid before 9am (AEST QLD).
  • Business days based on warehouse trading times are Monday-Friday 8am-3:30pm (AEST QLD)
  • Dispatch time is the time taken from placing and paying for your order and having the order collected from our warehouse by the selected courier / freight company. This does not include the in-transit delivery time.
  • When your order is dispatched, you will receive a dispatch notification from either Gym and Fitness or Australian Fitness Supplies with all consignment details attached. In the case that you do not receive this email, and it may divert to junk or spam, Gym and Fitness and Australian Fitness Supplies are not liable.
  • Please note that in the case of a delay being caused through the provision of incorrect order details by the customer (eg. Incorrect delivery information), the receival of the correct details will mark the start of the dispatch period.
  • Excludes all out of stock, pre-sale and discontinued items, custom manufactured items, pick-up orders, international orders outside of Australia.
  • Excludes metro, regional and national public holidays, weekends, end of financial year and stocktake period (warehouse trading times for this period will be updated on our stores page closer to the time).
  • If qualified your gift voucher will be emailed to you for use on your next online purchase.
  • Gift vouchers have a 1 year expiry from issue.
  • To redeem your gift voucher simply enter your unique code at the checkout upon your next purchase with us.
  • Gift vouchers cannot be redeemed for cash, reloaded or refunded.
  • Gift vouchers are for one use only. No credit or change will be given on the unused portion of the gift voucher.
  • Gift vouchers are not replaceable if code is lost or stolen.
  • All our sales team members have a qualification in the fitness industry, or are in-training.
  • Price Match offer applicable to the following brands: Assault Fitness, Force USA, Freeform Cardio, Vortex, VersaFit, JX Fitness, Theragun & Liberty Fitness products.
  • The item must be in stock with Gym and Fitness and the competitor you are seeking a price match.
  • The products must be identical and current models.
  • We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price)
  • Price match request must be made at the time of purchase.
  • Does not extend to online auction offers, or any refurbished products.
  • Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.
  • The Price Match Offer does not apply to obvious pricing errors or clearance/close-out/discontinued items.
  • All price matches exclude freight unless specified otherwise.
  • We reserve the right to make the final decision.
  • Offer excludes CONCEPT 2 products.