Free Shipping On All Orders $2000 and Above! Use Coupon Code: FREE2k

Our Promises

Two Business Day Dispatch

We promise you that we will dispatch your order within two business days. If we don’t live up to this promise, we will send you a pair of bluetooth headphones (valued at $199) on your next paid purchase with us.

If you believe for any reason, you may be entitled to a free pair of headphones with your next order, please complete the form below and a member of the customer service team will get back to you within 2 business days.

PRICE MATCH PROMISE

We pride ourself on having the most competitive prices available. We love being able to bring you amazing products for the best possible price!

Our Price Match Promise is simple and straightforward. We regularly check what is happening in the marketplace to offer you low prices all year round. However, if by chance you happen to find a better price on a particular item from an authorised distributor, simply tell us and we will happily match it for you! Just make sure your price match request is made at the time of purchase.

 

One Business Day Response Time

We know you’re eager to hear from us in a timely and efficient manner so we promise to get back to you within one business day.

    14 DAY CHANGE OF MIND POLICY

    We want you to be happy with your purchase which is why we offer a 14 Day Change of Mind Policy on our core range of items.

    TERMS & CONDITIONS

    • 2 business days begins when your order is complete with all required information and is paid in full. If you have financed your order, we require all completed documentation be returned and deposit paid before 12pm (AEST QLD).

    • Business days based on warehouse trading times - 8am-3:30pm (AEST QLD)

    • Dispatch time is the time taken from placing and paying for your order and having the order collected from our warehouse by the selected courier / freight company. This does not include the in-transit delivery time.*

    • Dispatch time is the time taken from placing your order and having the order collected from our warehouse by selected freight/courier company. This is not the in-transit delivery time.

    • Free headphones will be delivered with your next purchase.

    • If qualified, coupon code will be provided to apply to your next order.

    • When your order is dispatched, you will receive a dispatch notification from either Gym and Fitness or Australian Fitness Supplies with all consignment details attached. In the case that you do not receive this email, and it may divert to junk or spam, Gym and Fitness and Australian Fitness Supplies are not liable.

    • Only applicable for Assault Fitness, Force USA, Monster Fitness, Vortex, VersaFit, & Liberty Fitness products

    • From date of finalised order. If you place an order and choose to revise your order, 2 business days starts from the date and time that you agree to your final order.

    • Excludes all out of stock, pre-sale and discontinued items, custom manufactured items, pick-up orders, international orders outside of Australia, ALL metro, regional and national public holidays and weekend, end of financial year and stocktake period (warehouse trading times for this period will be updated on our stores page closer to the time).

    *Please note that in the case of a delay being caused through the provision of incorrect order details by the customer (eg. Incorrect delivery information), the receival of the correct details will mark the start of the dispatch period.

    • The item must be in stock with Gym and Fitness and the competitor you are seeking a price match.

    • The products must be identical and current model.

    • We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price)

    • Price match request must be made at the time of purchase.

    • Does not extend to online auction offers, or any refurbished products.

    • Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.

    • The Price Match Guarantee does not apply to obvious pricing errors or clearance/close-out/discontinued items.

    • All price matches exclude freight unless specified otherwise.

    • We reserve the right to make the final decision.

    *Offer excludes CONCEPT 2 rowing machines

    • Business days based on company trading times - 8:30am - 5:00pm (ACDT)

    • Excludes ALL metro, regional and national public holidays and weekends

    • Example: Enquiry is sent at 12:00pm Wednesday, we will reply BEFORE 12:00pm Thursday

    • Only applicable for Assault Fitness, FreeForm, Force USA, Monster Fitness, Vortex, VersaFit, & Liberty Fitness products.

    • Restocking fee of 10% of the purchase will be incurred.

    • Freight and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed. This change of mind policy is for the purchase price of the item indicated on the product line of your proof of purchase. If you received free freight on your initial purchase, you will be liable for the return cost.

    • Item must not be damaged or misused and be in suitable condition for resale

    • Item must be returned in original packaging, and packed suitably to ensure safe arrival.

    • Item must be returned to the initial place of purchase / dispatch.

    • Original proof of purchase must be presented.

    • Valid only for the original purchaser.

    • Refund will only be given after the item has been received and is complete with all components in an undamaged condition suitable for resale.

    • You must contact Gym and Fitness to organise a return authorisation prior to sending the goods.

    • We reserve the right to make the final decision.