Our Promises

PRICE MATCH PROMISE

We pride ourself on having the most competitive prices available. We love being able to bring you amazing products for the best possible price!

Our Price Match Promise is simple and straightforward. We regularly check what is happening in the marketplace to offer you low prices all year round. However, if by chance you happen to find a better price on a particular item from an authorised distributor, simply tell us and we will happily match it for you! Just make sure your price match request is made at the time of purchase.

One Business Day Response Time

We know you’re eager to hear from us in a timely and efficient manner so we promise to get back to you within one business day.

14 DAY CHANGE OF MIND POLICY

We want you to be happy with your purchase which is why we offer a 14 Day Change of Mind Policy on our core range of items.

TERMS & CONDITIONS

  • The item must be in stock with Gym and Fitness and the competitor you are seeking a price match.

  • The products must be identical and current model.

  • We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price)

  • Price match request must be made at the time of purchase.

  • Does not extend to online auction offers, or any refurbished products.

  • Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.

  • The Price Match Guarantee does not apply to obvious pricing errors or clearance/close-out/discontinued items.

  • All price matches exclude freight unless specified otherwise.

  • We reserve the right to make the final decision.

*Offer excludes CONCEPT 2 products.

  • Business days based on company trading times - 8:30am - 5:00pm (ACDT)

  • Excludes ALL metro, regional and national public holidays and weekends

  • Example: Enquiry is sent at 12:00pm Wednesday, we will reply BEFORE 12:00pm Thursday

  • Only applicable for Assault Fitness, FreeForm, Force USA, Monster Fitness, Vortex, VersaFit, JX Fitness & Liberty Fitness products (please contact us for more information on third-party items as these are subject to their own policies).
  • Restocking fee of 10% of the purchase will be incurred.
  • Freight and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed. This change of mind policy is for the purchase price of the item indicated on the product line of your proof of purchase. If you received free freight on your initial purchase, you will be liable for the return cost.
  • Item must not be damaged or misused and be in suitable condition for resale
  • Item must be returned in original packaging, and packed suitably to ensure safe arrival.
  • Item must be returned to the initial place of purchase / dispatch.
  • Original proof of purchase must be presented.
  • Valid only for the original purchaser.
  • Refund will only be given after the item has been received and is complete with all components in an undamaged condition suitable for resale.
  • You must contact Gym and Fitness to organise a return authorisation prior to sending the goods.
  • We reserve the right to make the final decision.