WHY HASN'T FREE SHIPPING APPLIED AFTER I SIGNED UP?
Fit Coins can take up to 24 hours to appear in your account, and this may affect the perks you are expecting to receive. Any orders placed within 24 hours of signing up, will not be eligible for a refund on shipping fees after the order has been placed. Instead, if you are having difficulty redeeming free shipping, please contact us at firstname.lastname@example.org
HOW DO I EARN COINS?
Once signed in to your account,
earn coins by making a purchase through our website, referring a friend, writing a review or liking/following us on your socials. Plus, you'll receive 300 coins on your birthday*, on us!
*Birthdays must be entered at least 30 days in advance to receive birthday rewards.
HOW DO I REDEEM MY COINS?
Make sure you're signed in to your account
on our website, then simply use the slider (or dropdown if you're on mobile) once at checkout to convert Fit Coins into discounts - it's that easy! If you are checking out with a member of our sales team, please let them know that you are a loyalty member and they will ensure that any available points are discounted off your order.
I CAN'T SEE THE POINTS SLIDER?
If you are checking out with a member of our sales team, the points slider will not be visible at checkout. Instead, please let our sales team know when your order is drafted and they will ensure that any available loyalty points are discounted before the checkout.
DO COINS EXPIRE?
Your Fit Coins will expire 24 months after your last online order, or if you haven't placed an order yet, from the date of your account creation.
CAN COINS BE REDEEMED OVER TWO OR MORE PURCHASES?
Yes! You can use Fit Coins over as many purchases as you wish. Convert your coins at checkout into discounts using the redemption slider to generate discount vouchers automatically.
CAN COINS BE USED TOGETHER WITH ANOTHER DISCOUNT CODE?
When redeeming Fit Coins at checkout for a discount, you will not be able to use the auto-generated code in combination with another voucher. For example, during a sale period, you will not be able to combine this code with your Fit Coins discount. If you have added a discount code after redeeming Coins, we'll refund your Coins instead. You can, however, use a gift card at the same time as you are redeeming your Coins.
HOW IS MY LEVEL DETERMINED?
Your level is dependent on how many Coins you have accumulated during the previous 12 months. Coins are based on your purchase spend (before taxes and shipping charges are applied) when you check out with the email that is registered to your account.
WHAT HAPPENS WHEN I RETURN ITEMS OR CANCEL AN ORDER?
Upon the return of an item or order cancellation, the Coins earned on the products returned will be deducted from your account.
CAN I COMBINE SPEND FROM MULTIPLE ACCOUNTS INTO A SINGLE ACCOUNT?
We recommend that you use a single email address for all your transactions to ensure your Coins contribute together to your account. For any questions or comments, please contact us at email@example.com
HOW DOES THE REFER A FRIEND PROGRAM WORK?
Once enrolled, share your unique link provided in your online GAF account with a friend. When your friend creates an account*, you’ll get 500 Coins and your friend will receive a $50 OFF voucher.
* To receive referral rewards, you must enter your email on the GAF Membership popup shown after following the referral link, and select 'Claim your gift'.
HOW DO I GET COINS FOR WRITING A REVIEW?
After making an online purchase with us, you will receive a product review email. After responding to the review email, Coins will be added automatically to your account.
HOW DO I GET COINS FOR FOLLOWING ON SOCIAL MEDIA?
Simply log in to your GAF account
and go to the Loyalty dashboard. Select the tab that says ‘Earn Coins’. Click on any of the social media channels you wish to follow and log in to that platform and like or follow us! If you already follow us, simply unfollow then follow again so you get Coins for the action.
IS THE GAF MEMBERSHIP AVAILABLE TO CUSTOMERS OUTSIDE OF AUS?
At this stage, our loyalty program is only available to customers in Australia.
DOES FREE SHIPPING APPLY AUSTRALIA-WIDE?
Unfortunately due to the location of our dispatch warehouse, we are unable to offer free shipping to loyalty customers with a delivery address in NT, WA or TAS.
ARE THERE ANY EXCLUSIONS?
Coins will not accrue for shipping fees or included tax.
WHY DO SHIPPING COSTS APPLY FOR FLOORING TILES?
Unfortunately, Free Shipping is excluded on all Gym Flooring products, regardless of Loyalty Program status, quantity or location. All non-flooring products in the order will be eligible for Free Shipping, provided all other conditions are met.
For all other questions and concerns please contact firstname.lastname@example.org