Claim Form

Claim Form

As part of our Same Day Dispatch Promise, you may be eligible to claim a $100 Gym and Fitness voucher!

If you placed an order on in-stock items before 9 am (AEST QLD) Monday to Friday*, and it wasn't dispatched that very same day, then we'll hand you $100 in GAF credit!

Simply fill out the form below, and a member of our customer service team will get back to you within two business days.

*Excludes QLD public holidays and major sales periods. For full terms and conditions, please see below.

Thank you, we'll be in touch soon!



Same Day Dispatch | Terms and Conditions

    • Same day begins when your order is complete with all required information and is paid in full. If you have financed your order, we require all completed documentation be returned and deposit paid before 9am (AEST QLD).
    • Business days based on warehouse trading times are Monday-Friday 8am-3:30pm (AEST QLD)
    • Dispatch time is the time taken from placing and paying for your order and having the order collected from our warehouse by the selected courier / freight company. This does not include the in-transit delivery time.
    • When your order is dispatched, you will receive a dispatch notification from either Gym and Fitness or Australian Fitness Supplies with all consignment details attached. In the case that you do not receive this email, and it may divert to junk or spam, Gym and Fitness and Australian Fitness Supplies are not liable.
    • Please note that in the case of a delay being caused through the provision of incorrect order details by the customer (eg. Incorrect delivery information), the receival of the correct details will mark the start of the dispatch period.
    • Excludes all out-of-stock, pre-sale and discontinued items, custom manufactured items, pick-up orders, international orders outside of Australia.
    • Excludes weekends, QLD and national public holidays - orders during this time will be dispatched the following business day.
    • Excludes major sales event periods such as Free Shipping, EOFY, Black Friday Boxing Day etc.

$100 Voucher | Terms and Conditions

    • If qualified your gift voucher will be emailed to you for use on your next online purchase.
    • Gift vouchers have a 1 year expiry from issue.
    • To redeem your gift voucher simply enter your unique code at the checkout upon your next purchase with us.
    • Gift vouchers cannot be redeemed for cash, reloaded or refunded.
    • Gift vouchers are for one use only. No credit or change will be given on the unused portion of the gift voucher.
    • Gift vouchers are not replaceable if code is lost or stolen.

Contact us or head to Our Promises page for more information.