Warranty Information



10 Years

2 Years

1 Year

*FF-AIR is not covered under a commercial warranty

*Note that further warranty can be purchased through STEPR's 'Protection Plan'

The T&Cs


STEPR carries a Twelve Month Labour warranty within metropolitan areas honouring coverage for use within a private / domestic environment.

Repairs for which warranty claims are made must be pre-approved by STEPR and can only be performed by STEPR accredited service dealers unless authorised in writing from STEPR customer service personnel.


STEPR warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved STEPR accredited service dealer or any commitments made be any external warranty. The owner’s manual includes instructions for general maintenance which is the responsibility of the purchaser. General wear and tear on aesthetic components such as covers, rubber or foam hand grips are not covered by this warranty and will not affect the performance of the product.

STEPR can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods. If the product is not able to be repaired STEPR will provide a replacement of comparable performance. The replacement product may be of higher, equal or lower selling price due to technological advances or economic change.


Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. Delivery expenses for spare parts sent directly to the owner will be the responsibility of the owner.


This warranty is valid for the original owner of the equipment and is not transferable. STEPR's obligation under this warranty is limited to repairing or replacing products at the discretion of STEPR.


This warranty adheres to all Australian Consumer Rights applicable to this product. We take pride in our after sales service. If you have any queries or concerns regarding your STEPR purchase simply contact our friendly customer service team.