Warranty Information


Truletics warrants to the original purchaser of this Truletics branded product that the frame of the Product shall be free from defect in materials and workmanship for a period of ten years from the date of purchase. All moving parts shall be free from defects in material and workmanship for a period of 90 days from the date of purchase when the Product is used as recommended by Truletics under normal uses and conditions. During the warranty period Truletics will at no additional charge to you, repair or replace (at Truletics option) the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. All labour shall be the responsibility of the owner.

Repairs for which warranty claims are made must be pre-approved by Truletics and can only be performed by Truletics accredited service dealers unless authorised in writing by Truletics customer service personnel.


Truletics warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved Truletics accredited service dealer or any commitments made be any external warranty. The owner’s manual includes instructions for general maintenance which is the responsibility of the purchaser. Truletics can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods. If the product is not able to be repaired Truletics will provide a replacement of comparable performance. The replacement product may be of higher, equal or lower selling price due to technological advances or economic change.


Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. Delivery expenses for spare parts sent directly to the owner will be the responsibility of the owner.


The warranty is valid for the original owner of the equipment and is not transferable. Truletics' obligation under this warranty is limited to repairing or replacing the tiles at the discretion of Truletics.


This warranty adheres to all Australian Consumer Rights applicable to this product. We take pride in our after sales service. If you have any queries or concerns regarding your Truletics purchase simply contact our friendly customer service team.