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Frequently Asked Questions

  1. GENERAL FAQ
  2. Where are you located?
  3. I have seen the same product cheaper elsewhere... can you match it?
  4. How long does it take for my order to arrive?
  5. PAYMENT FAQ
  6. Can I pay with cheque or money order?
  7. Can I pay with credit card? Are my details safe?
  8. Can I pay with bank deposit?
  9. Can I pay with PayPal?
  10. Can I pay cash on pickup?
  11. Can I pay with cash on delivery?
  12. Do you offer payment plans?
  13. PRODUCT FAQ
  14. Can more weights be added to the Muscle Motion multi gym?
  15. Some of your barbells have thrust bearings, what are they?
  16. Is there anywhere I can see the Titan before I purchase?
  17. Is it hard to assemble the titan and how long does it take?
  18. SHIPPING FAQ
  19. Do you ship overseas?
  20. What are the postcode ranges for the capital citites?
  21. How much does it cost for shipping?
  22. If I purchase lots of gear at once does the shipping get cheaper?
  23. What shipping company do you use?

  1. GENERAL FAQ
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  2. Where are you located?
    Gym And Fitness HQ is in Adelaide, and we also operate out of several warehouses around Australia. We do this because we do not have one location big enough for all the products, and by splitting products up across multiple states it also menas that you save money on freight as we can ship for the location closest to you!

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  3. I have seen the same product cheaper elsewhere... can you match it?
    We are confident we have the most competitive advertised prices in Australia however if you see a cheaper advertised price send us an email with the details and we should be able to match it.  We have a PRICE MATCH REQUEST feature on the product page, so please use that to ensure prompt attention.

    Make sure you take freight costs into account as we have some of the best freight rates in AUS!

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  4. How long does it take for my order to arrive?
    This depends on a few things. We usually do our best to get all orders dispatched in 1-3 working days from receiving payment. The actual time in transit depends on where the item is sent from and where it is going. Most of the east cost and Adelaide is usually 1-2 days shipping. Perth, Dariwn and Tassie are usually 4-8 days depending on the exact location.

    Once your order has been dispatched the freight company's computer system will send you and automated email with all the information that you need. Once you have this information if you have y queries regarding the delivery time you are best off contacting the freight companies customer service hotline directly.

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  5. PAYMENT FAQ
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  6. Can I pay with cheque or money order?
    You sure can. The delivery address and details will be given to you when you select "Cheque" as the payment option in the checkout. We do not encourage cheques or money orders to be sent because:
  • They take longer for you to prepare (and cost you money)
  • The take longer to arrive as you need to mail them
  • It means we need to go to a bank.... :-)

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  1. Can I pay with credit card? Are my details safe?
    We can accept secure credit card payments online! Our website protected with high-grade 256-bit encryption. This means that when you are entering any personal details (such as creating an account) or going through the steps in the checkout all your information will be secure! If you are still not comfortable with giving details over the internet, we can also accept your credit card details over the phone if you prefer.
     Visa Mastercard

    Ensure you have the yellow padlock in the bottom of your browser when submitting credit card details, if you decide to order from a competitor, ensure they have a padlock when ordering or your personal information is at risk. The padlock will not be present when browsing the products, only when personal/payment details are being entered. We also rely on several state of the art security tools to ensure our website is tested against hackers. Click on the picture below to verify.

    Security Verified Seal Trust Guard Certified Privacy Verified Seal Business Seal




  2. PLEASE DO NOT EMAIL CREDIT CARD INFORMATION FOR YOU OWN SECURITY.

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  3. Can I pay with bank deposit?
    You sure can. Our bank details are as follows:

    NAME: Gym And Fitness Com Au
    BANK: National Australia Bank
    BSB: 086-006
    Account: 177-923-257
    Branch: Perth, WA

    Please use your name or order number as the description as this makes it easier and quicker to identify your payment and have your order dispatched quicker

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  4. Can I pay with PayPal?
    Yes, we have now decided to accept paypal as an added payment method. Paypal is a quick and secure method to pay for your order.

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  5. Can I pay cash on pickup?
    Cash is not available on pickup.

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  6. Can I pay with cash on delivery?
    As we use courier companies (eg Hunter express, Toll ipec, TNT, Direct Freight etc) we are unable to accept cash on delivery.

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  7. Do you offer payment plans?
    YES! We can now offer payment plans! For more information please visit http://www.gymandfitness.com.au/payment_plans/

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  8. SHIPPING FAQ
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  10. Do you ship overseas?
    We do not organsie overseas freight ourselves. If you would like to organise the freight from a forwarder to overseas we are more than willing to arrange freight from our warehouse to the most convenient location in AUS for you however the overseas part of the freight is your responsibility to organise.

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  11. What are the postcode ranges for the capital citites?
    Postcode zones vary between different freight companies however this can be used as a guide to find out if you are within a capital city. If there are additional freight charges you will be notified before your order is processed.
    DESTINATION POSTCODE RANGES
    Sydney 2000-2082, 2084-2234, 2558-2560, 2564-2568, 2570, 2745-2750, 2756, 2759-2761, 2763-2770
    Canberra 2600-2620, 2900-2914
    Melbourne 3000-3207, 3765, 3802-3806, 3975-3977
    Brisbane 4000-4210, 4300-4306, 4500-4508, 4510-4511, 4520
    Adelaide 5000-5115, 5121-5127, 5132-5134, 5141, 5158-5168, 5950
    Perth 6000-6160, 6162-6164, 6167
    Darwin 0800-0846-0854, 0874-0886
    Hobart 7000-7011, 7015-7016, 7150-7171, 7170
    If you are outside of these ranges shipping is still possible, please contact us for a price!

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  12. How much does it cost for shipping?
    We have tried to add a drop down menu for most items to most capital cities or a shipping calculator. You simply select this option before adding the item to your cart and it will add the correct shipping amount. If you live outside of a capital city, or there is no drop down menu for shipping the best option is to contact us with the products and your postcode for a price. When contacting us for a shipping quote, please ensure you include:
    • Product you are after
    • Amount you are after (eg if you are after weight plates, specify the KG)
    • The postcode you are after

    We have tried to have the website as accurate as possible, for all items, to all areas in Australia. However because we ship from numerous locations, with nearly 10 different freight companies this is not always possible. Should the freight rate be more or less, we will contact you prior to shipping your order for your confirmation.

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  13. If I purchase lots of gear at once does the shipping get cheaper?
    It sure does! Bascially the more gear you order on the one order, the cheaper per KG the freight rates gets!

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  14. What shipping company do you use?
    We use a wide range of shipping carriers trying to bring you the cheapest and best service. We send out massive amounts with these carriers each day for each of our locations so we have some off the best freight rates possible in Australia to ensure you can receive your gear Australia wide for the best possible price! Some of the carriers we use include:
    • Hunter Express
    • Toll Ipec
    • Allied Express
    • Star Track Express
    • Direct Freight
    • NQX Freight
    • Border Express
    • Mac Arthur Express
    • Northline Freight
    • Australia Post
    If you have a shipping company that you use for business you are welcome to arrange pickup with your shipping company from one of our warehouses. We will need at least one business days notice before pickup so that we can ensure your order is packaged ready for pickup.

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