- 2 business days if ordered with complete required information and full payment before 12pm (AEST QLD).
- Business days based on warehouse trading times - 8am-3:30pm (AEST QLD)
- Dispatch time is the time taken from placing your order and having the order collected from our warehouse by selected freight/courier company. This is not the in-transit delivery time.
- Free headphones will be delivered with your next purchase.
- If qualified, coupon code will be provided to apply to your next order.
- When your order is dispatched, you will receive a dispatch notification from either Gym and Fitness or Australian Fitness Supplies with all consignment details attached. In the case that you do not receive this email, and it may divert to junk or spam, Gym and Fitness and Australian Fitness Supplies are not liable.
- Only applicable for Assault Fitness, Force USA, Monster Fitness, Vortex, VersaFit, & Liberty Fitness products
- From date of finalised order. If you place an order and choose to revise your order, 2 business days starts from the date and time that you agree to your final order.
- Excludes all out of stock, pre-sale and discontinued items, custom manufactured items, pick-up orders, international orders outside of Australia, ALL metro, regional and national public holidays and weekend, end of financial year and stocktake period (warehouse trading times for this period will be updated on our stores page closer to the time).
If you believe for any reason, you may be entitled to a free pair of headphones with your next order, please complete the form below and a member of the customer service team will get back to you within 2 working days.
PRICE MATCH PROMISE!
We pride ourself on having the most competitive, prices available. We love being able to bring your the best possible products for the best possible price! Price Match Request must be made at time of purchase.
Our Price Match Promise is simple and straightforward. We regularly check what is happening in the marketplace to offer you low prices all year round. However, if by chance you happen to find a better price on a particular item from an authorised distributor, simply tell us and we will happily match it for you!
Price Match Promise terms and conditions:
- The item must be in stock with Gym and Fitness and the competitor you are seeking a price match.
- The products must be identical and current model.
- We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price)
- Price match request must be made at the time of purchase.
- Does not extend to online auction offers, or any refurbished products.
- Any Price Match offer is valid for 24 hours only. Your purchase must be placed, and the price match offer number quoted in the checkout notes, for the discounted to be applied.
- The Price Match Guarantee does not apply to obvious pricing errors or clearance/close-out/discontinued items.
- All price matches exclude freight unless specified otherwise.
- We reserve the right to make the final decision.
*Offer excludes CONCEPT 2 rowing machines
SAME BUSINESS DAY RESPONSE TIME
- Business days based on company trading times - 8:30am - 5:00pm (ACDT)
- Excludes ALL metro, regional and national public holidays and weekends
14 DAY CHANGE OF MIND POLICY
We want you to be happy with your purchase which is why we offer a 14 Day Change of Mind Policy on our core range of items.
- Only applicable for Assault Fitness, FreeForm, Force USA, Monster Fitness, Vortex, VersaFit, & Liberty Fitness products.
- Restocking fee of 10% of the purchase will be incurred.
- Freight and delivery expenses to and from the supplier are considered a separate service and will not be reimbursed. This change of mind policy is for the purchase price of the item indicated on the
- product line of your proof of purchase. If you received free freight on your initial purchase, you will be liable for the return cost.
- Item must not be damaged or misused and be in suitable condition for resale
- Item must be returned in original packaging, and packed suitably to ensure safe arrival.
- Item must be returned to the initial place of purchase / dispatch.
- Original proof of purchase must be presented.
- Valid only for the original purchaser.
- Refund will only be given after the item has been received and is complete with all components in an undamaged condition suitable for resale.
- You must contact Gym and Fitness to organise a return authorisation prior to sending the goods.
- We reserve the right to make the final decision.
WHY GYM AND FITNESS?
Gym and Fitness strive to make your shopping experience memorable by offering great service at a competitive price. We have achieved a 5 star satisfaction rating from our previous customers!
We are so confident with our customer satisfaction that we utilise a third party to handle our reviews. What does this mean? That all our reviews and ratings are 100% true and accurate. Why not check them out yourself?
Here's our customer testimonial page
"Well done guys, this is what online shopping should be about!!"
"Probably the best and easiest place for gear!"
"Very easy to deal with. Customer service was very prompt with an issue but was able to sort it out quickly with a very good result for me."
"Items arrived within two days which I was very pleasantly surprised with. They were exactly as described and I would have no hesitation purchasing from them and have already recommended them to some of my friends. Thank you for the great service."
Did you know...
"91% of customers would recommend gymandfitness.com.au to a friend."