COVID-19 UPDATES

What you need to know.


With communication at the heart of Gym and Fitness, we want to be open and transparent with all customers about the way we're tackling Covid-19 and how this might affect you. This alert page is here to communicate updates on how Covid-19 affects our operations while sharing some resources you might find helpful.

RECENT UPDATES

03 Mar 22

Flood Courier Restrictions - Due to the floods that are affecting many parts of QLD and NSW, some highway closures are restricting couriers once en-route with your orders. Please contact your courier directly for further updates to specific areas. Our thoughts are with all who are impacted during this time - stay safe!

27 Jan 22

Dispatch Update - Our team are currently experiencing delays due to Covid impact on our workforce and higher than normal demand. Dispatch times are 4 business days. Your patience is appreciated by our entire team.

19 Jan 22

Showrooms Open! - For those who have been hanging out to test a new piece of equipment or speak with our informative sales team in person, we have good news ! Our Adelaide Showroom and Molendinar Store and Showroom are open and have Covid-19 safety measures in place.

14 Jan 22

Dispatch Update - Our team are currently experiencing delays due to Covid impact on our workforce and higher than normal demand. Dispatch times are 5-7 business days. Your patience is appreciated by our entire team!

10 Jan 22

Adeaide Showroom Closure - For the health and safety of our customers and our SA sales team, the Prospect Showroom will be closed until further notice.

04 Jan 22

Gold Coast Showroom Closure - For the health and safety of our customers and our QLD sales team, the Prospect Showroom will be closed until further notice.

03 Jan 22

Dispatch Update - Our team are currently experiencing delays due to Covid impact on our workforce and higher than normal demand. Dispatch times are 3-4 business days. Your patience is appreciated by our entire team!

COVID-19 FAQS

If you have received a shipping number for your order, you can track delivery status HERE.

Once your order has been dispatched, you will receive an automated email to your chosen email address from the freight company. This email will include your consignment number to track your shipping status. Please check your spam folder if you have not received your email. If you have any queries regarding the delivery time, you can contact the freight company directly. However, if they cannot help you, we will be more than happy to assist.

Where possible we have detailed an 'ETA' below the Add to Cart button on the website listing of each product. You will also find the ETA in your order confirmation email. These 'Estimated Time of Arrivals' have been provided to us by the shipping companies we use. Unfortunately due to the nature of Covid-19 and government restrictions, these ETA's do have the potential to change. We will do our best to update customers on any changes in order arrival dates and apologise for any inconveniences caused.

The 'Back in Stock' dates shown on our Pre-Order products will update as each incoming container sells out. When you place an order, you reserve stock for the shipment visible when placing your order.  

If you see a back in stock ETA update on our website after your purchase, rest assured that your stock has already been reserved. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.

Yes, they are! We closely monitor any restrictions and social distancing requirements as announced by the QLD or SA governments.

You can be confident that any preordered Gym and Fitness equipment is safe to accept.

According to the Australian Government's information on the homeaffairs.gov.au website, the commercial vessels containing Gym and Fitness equipment from China undergo standard screening procedures. Because these containers are on the water for more than 14 days, these vessels do not pose a threat, having been at sea for more than the 14 day incubation period.

STAY SAFE, TRAIN SAFE

GYM and FITNESS Sales Team Adelaide Showroom Force USA G15
GYM and FITNESS Shipping and Dispatch
GYM and FITNESS Sales Team Adelaide Showroom Force USA G15
GYM and FITNESS Queensland Warehouse