Covid-19 Updates

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

1/04 | Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open in the next few days. If you do need to cancel or make any urgent changes to an order, please email covid@gymandfitness.com.au.

30/03 | Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open later in the week. If you do need to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

27/03 - 4:00pm | Limited Stock Now Available - As the result of an inventory update, we have made available for purchase a limited supply of products that we still have in stock. Please note that our #1 priority is focusing on existing customer orders, so any orders placed on or after the 27th of March will see a delay in dispatch of a few days (expect shipping details within 7 days of ordering). If you would like to lock in equipment whilst stocks last, please go ahead and place your order through our website. If you are an existing customer still waiting to hear from us about an order, we are still working through these and expect to be complete by mid next week.

27/03 - 1:00pm | Priority Support Line for Existing Orders - Our support lines are still down whilst we focus on existing customer orders. If you do need to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

27/03 - 9:00am | Order Update - We are still working through orders but are making progress. If you have not yet heard from us yet, you should do so in the next couple of days. If you are looking to purchase equipment, we are aiming to have a select range of products available on the website by end of business today.

26/03 - 9:00am | Not Accepting New Orders - Due to the number of orders we are trying to process, we have made the decision to temporarily stop accepting orders on our website. We are still overwhelmed in working through all orders and as such are not taking incoming calls to allow our team to focus on the backlog of orders. If you would like to place an order, please check back in, in a few hours. We thank you for your patience.

25/03 | $300 Minimum Spend - Due to the recent surge in orders, we have made the difficult decision to implement a temporary minimum order requirement of $300. This has been done to reduce the load on the warehouse who are working 24-hour shifts to catch up on the backlog of orders and service our existing customers. We apologise for any inconvenience.

25/03 | All Hands on Deck - Please note support lines are still down as per our previous update. The warehouse is working 24 hour shifts to pick and pack backlogged orders to ensure these are sent out as quickly as possible and any potential oversold items are communicated to customers as fast as humanly possible (we will contact you if this applies to you). We thank you for your patience.

24/03 | All Support Lines Closed Temporarily - Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. To avoid 'overselling' all hands are on deck, counting stock and processing orders in the order in which they were placed. If you are an existing customer and placed an order before we were able to update stock counts, we will contact you when we get to your order to discuss your options. We are doing everything we can and appreciate your patience.

17/03 | Showrooms Closed - To respect social distancing measures, we have closed our Adelaide and Gold Coast showrooms. We will not be allowing equipment collections from either of these locations until further notice (including 'click and collect' from our warehouse).

16/03 | Remote Staff - As a precaution, Gym and Fitness employees who can work from home, have been asked to do so. As this includes a large portion of our customer-facing team, staff members have been given virtual access to our phone lines to ensure our customers experience minimal interruptions. We thank you in advance for your patience, should you experience any issues with your call when trying to contact Gym and Fitness as we work to get these phone lines up and running. Please see the contact section below for alternative methods of getting in touch with us.

16/03 | Slower Response Times - Our teams are facing a higher than normal volume of enquiries due to the effects of Covid-19. Please know that your enquiry is important to us and we will get to your enquiry as soon as possible.

Frequently Asked Questions

If you have received a shipping number for your order, you can track delivery status HERE.

If you have placed an order but are yet to hear from us, please know we are doing everything we can to move orders as quickly as possible. We have currently more than doubled our warehouse team and added 24 hour shifting, staff are doing overtime, extra freight company pickups have been booked and more. It’s hard to give an exact time frame at this stage but, assuming everything is in stock, we anticipate delivery within 3-7 business days.

If you are waiting for a pre-order product, please refer to the information below.

Where possible we have detailed an 'ETA' below the Add to Cart button on the website listing of each product. These 'Estimated Time of Arrivals' have been provided to us by the shipping companies we use. Unfortunately due to the nature of Covid-19 and government restrictions, these ETA's do have the potential to change. We will do our best to update customers on any changes in order arrival dates and apologise for any inconveniences caused.

We realise this is not ideal and from the outside could look extremely poor, so we wanted to share with you the reasons for these price increases. Reviewing pricing across our broad range of products is something that is constantly discussed and reviewed. During 2020 there have been significant impacts on our business with the recent price increases boiling down to 3 key reasons:

1) Labour Costs

Due to an unprecedented amount of orders and the load on our current workforce, we have had the privilege of hiring 14x additional workers to help get orders out and keep our team healthy. In addition to this our warehouse has moved to 24-hour around the clock shifts, resulting in some serious overtime. Whilst we are thankful to be in an industry where we can help with the current employment situation, this has significantly increased our overheads.

2) AUD Currency Drop

During the past few months, we have been maintaining our pricing based on rates being a lot stronger than they currently are and hadn't updated this for over a year. We have seen a steep devaluation of the AUD in the past week, plummeting to all-time lows of AUD$0.57. This 18% sudden plunge in the AUD has had a major impact on our landed costings. In a normal scenario, these costs would be adjusted gradually as new containers are ordered from China, but with the current demand, we have had to place orders for 6 months worth of containers in one go, at an incredibly poor-performing AUD.

3) China Manufacturing Delay

Due to Covid-19 we have seen manufacturing shut-downs throughout China at the start of the year, which whilst now easing, has driven up material costs and demand across the board. The increase in manufacturing demand has brought with it an increase in our costs of goods while the factories are scrambling to get through their backlog.

Whilst we have tried to absorb much of the costs as possible - we also need to ensure we are viable for the tough economic times ahead. We appreciate your understanding and please know that these added costs ensure we will be able to keep delivering our services to the Australian public and maintain the employment of all our staff over the coming months

Unfortunately due to the massive amount of orders that have come through in the last couple of days, all of our staff are currently processing and completing orders, so the Gold Coast shop is closed for the time being.

We are not accepting 'click and collect' collections from our Gold Coast warehouse due to Covid-19 restrictions and best practices. If you have organised to collect an order in person, please hang tight and a member of our team will be in touch with you with more information and next steps.  

You can be confident that any pre-ordered Gym and Fitness equipment is safe to accept.

As per information provided but the Australian Government on the homeaffairs.gov.au website, the commercial vessels containing Gym and Fitness equipment from China undergo standard screening procedures. Because these containers are on the water for more than 14 days, these vessels do not pose a threat, having been at sea for more than the 14 day incubation period.

Unfortunately, we know as much as you do at this stage and we can’t honestly tell you what would happen if the Government imposed a full lockdown. If we experience a similar lockdown to New Zealand, it is possible that our warehouse will need to shut. If your order is with the courier already (you will have received tracking details), then we anticipate that you will still receive your order. If your order had not yet left our warehouse, then our team would contact you to discuss your options.

Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. The best way to get in touch with us is via our customer service email address - info@gymandfitness.com.au.
 
If you would like to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.
 
Please know that our customer service team are working as hard as they can to get in touch with existing customers but will try to get to your email as quickly as possible.
 

Support

Phone

For all enquires please call 1800 614 491

Please refer to the 'Recent Updates' section above if you are experiencing issues with the phone lines.

Email

If you would like to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

Live Chat

Our website Live Chat hours are 9:00am - 5:00pm EST, Monday to Friday.  

Support

Phone

For all enquires please call 1800 614 491

Please refer to Recent Updates if you are experiencing issues with the phone lines.

Email

For existing orders please contact info@gymandfitness.com.au

To place a new order please contact sales@gymandfitness.com.au 

Live Chat

Our website Live Chat hours are 9:00am - 5:00pm EST, Monday to Friday.  

Who We Are

Gym and Fitness is one of Australia’s largest gym equipment retailers with operations in Adelaide and the Gold Coast.

Our purpose that we hope you will share with us is to provide convenient access to fitness equipment for all Australians, so they can benefit from our fitness solutions and live longer, happier and healthier lives. We pride ourselves in providing superior service to all of our customers and will go to extraordinary lengths to satisfy their needs.

This means that we are all responsible for making sure our customers have a great experience every time they deal with us.

Covid-19 Update

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

1/04 | Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open in the next few days. If you do need to cancel or make any urgent changes to an order, please email covid@gymandfitness.com.au.

30/03 | Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open later in the week. If you do need to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

27/03 - 4:00pm | Limited Stock Now Available - As the result of an inventory update, we have made available for purchase a limited supply of products that we still have in stock. Please note that our #1 priority is focusing on existing customer orders, so any orders placed on or after the 27th of March will see a delay in dispatch of a few days (expect shipping details within 7 days of ordering). If you would like to lock in equipment whilst stocks last, please go ahead and place your order through our website. If you are an existing customer still waiting to hear from us about an order, we are still working through these and expect to be complete by mid next week.

27/03 - 1:00pm | Priority Support Line for Existing Orders - Our support lines are still down whilst we focus on existing customer orders. If you do need to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

27/03 - 9:00am | Order Update - We are still working through orders but are making progress. If you have not yet heard from us yet, you should do so in the next couple of days. If you are looking to purchase equipment, we are aiming to have a select range of products available on the website by end of business today.

26/03 - 9:00am | Not Accepting New Orders - Due to the number of orders we are trying to process, we have made the decision to temporarily stop accepting orders on our website. We are still overwhelmed in working through all orders and as such are not taking incoming calls to allow our team to focus on the backlog of orders. If you would like to place an order, please check back in, in a few hours. We thank you for your patience.

25/03 | $300 Minimum Spend - Due to the recent surge in orders, we have made the difficult decision to implement a temporary minimum order requirement of $300. This has been done to reduce the load on the warehouse who are working 24-hour shifts to catch up on the backlog of orders and service our existing customers. We apologise for any inconvenience.

25/03 | All Hands on Deck - Please note support lines are still down as per our previous update. The warehouse is working 24 hour shifts to pick and pack backlogged orders to ensure these are sent out as quickly as possible and any potential oversold items are communicated to customers as fast as humanly possible (we will contact you if this applies to you). We thank you for your patience.

24/03 | All Support Lines Closed Temporarily - Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. To avoid 'overselling' all hands are on deck, counting stock and processing orders in the order in which they were placed. If you are an existing customer and placed an order before we were able to update stock counts, we will contact you when we get to your order to discuss your options. We are doing everything we can and appreciate your patience.

17/03 | Showrooms Closed - To respect social distancing measures, we have closed our Adelaide and Gold Coast showrooms. We will not be allowing equipment collections from either of these locations until further notice (including 'click and collect' from our warehouse).

16/03 | Remote Staff - As a precaution, Gym and Fitness employees who can work from home, have been asked to do so. As this includes a large portion of our customer-facing team, staff members have been given virtual access to our phone lines to ensure our customers experience minimal interruptions. We thank you in advance for your patience, should you experience any issues with your call when trying to contact Gym and Fitness as we work to get these phone lines up and running. Please see the contact section below for alternative methods of getting in touch with us.

16/03 | Slower Response Times - Our teams are facing a higher than normal volume of enquiries due to the effects of Covid-19. Please know that your enquiry is important to us and we will get to your enquiry as soon as possible.

Frequently Asked Questions

If you have received a shipping number for your order, you can track delivery status HERE.

If you have placed an order but are yet to hear from us, please know we are doing everything we can to move orders as quickly as possible. We have currently more than doubled our warehouse team and added 24 hour shifting, staff are doing overtime, extra freight company pickups have been booked and more. It’s hard to give an exact time frame at this stage but, assuming everything is in stock, we anticipate delivery within 3-7 business days.

If you are waiting for a pre-order product, please refer to the information below.

Where possible we have detailed an 'ETA' below the Add to Cart button on the website listing of each product. These 'Estimated Time of Arrivals' have been provided to us by the shipping companies we use. Unfortunately due to the nature of Covid-19 and government restrictions, these ETA's do have the potential to change. We will do our best to update customers on any changes in order arrival dates and apologise for any inconveniences caused.

We realise this is not ideal and from the outside could look extremely poor, so we wanted to share with you the reasons for these price increases. Reviewing pricing across our broad range of products is something that is constantly discussed and reviewed. During 2020 there have been significant impacts on our business with the recent price increases boiling down to 3 key reasons:

1) Labour Costs

Due to an unprecedented amount of orders and the load on our current workforce, we have had the privilege of hiring 14x additional workers to help get orders out and keep our team healthy. In addition to this our warehouse has moved to 24-hour around the clock shifts, resulting in some serious overtime. Whilst we are thankful to be in an industry where we can help with the current employment situation, this has significantly increased our overheads.

2) AUD Currency Drop

During the past few months, we have been maintaining our pricing based on rates being a lot stronger than they currently are and hadn't updated this for over a year. We have seen a steep devaluation of the AUD in the past week, plummeting to all-time lows of AUD$0.57. This 18% sudden plunge in the AUD has had a major impact on our landed costings. In a normal scenario, these costs would be adjusted gradually as new containers are ordered from China, but with the current demand, we have had to place orders for 6 months worth of containers in one go, at an incredibly poor-performing AUD.

3) China Manufacturing Delay

Due to Covid-19 we have seen manufacturing shut-downs throughout China at the start of the year, which whilst now easing, has driven up material costs and demand across the board. The increase in manufacturing demand has brought with it an increase in our costs of goods while the factories are scrambling to get through their backlog.

Whilst we have tried to absorb much of the costs as possible - we also need to ensure we are viable for the tough economic times ahead. We appreciate your understanding and please know that these added costs ensure we will be able to keep delivering our services to the Australian public and maintain the employment of all our staff over the coming months

Unfortunately due to the massive amount of orders that have come through in the last couple of days, all of our staff are currently processing and completing orders, so the Gold Coast shop is closed for the time being.

We are not accepting 'click and collect' collections from our Gold Coast warehouse due to Covid-19 restrictions and best practices. If you have organised to collect an order in person, please hang tight and a member of our team will be in touch with you with more information and next steps.  

You can be confident that any pre-ordered Gym and Fitness equipment is safe to accept.

As per information provided but the Australian Government on the homeaffairs.gov.au website, the commercial vessels containing Gym and Fitness equipment from China undergo standard screening procedures. Because these containers are on the water for more than 14 days, these vessels do not pose a threat, having been at sea for more than the 14 day incubation period.

Unfortunately, we know as much as you do at this stage and we can’t honestly tell you what would happen if the Government imposed a full lockdown. If we experience a similar lockdown to New Zealand, it is possible that our warehouse will need to shut. If your order is with the courier already (you will have received tracking details), then we anticipate that you will still receive your order. If your order had not yet left our warehouse, then our team would contact you to discuss your options.

Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. The best way to get in touch with us is via our customer service email address - info@gymandfitness.com.au.
 
If you would like to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.
 
Please know that our customer service team are working as hard as they can to get in touch with existing customers but will try to get to your email as quickly as possible.
 

Support

Phone

For all enquires please call 1800 614 491

Please refer to the 'Recent Updates' section above if you are experiencing issues with the phone lines.

Email

If you would like to cancel or make any urgent changes to an order placed before the 27/03, please email covid@gymandfitness.com.au.

Live Chat

Our website Live Chat hours are 9:00am - 5:00pm EST, Monday to Friday.