Covid-19 Updates

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

13/10 | Latest Covid-19 Update - As lockdowns begin to ease and operatioins are less affected by Covid-19, there is no longer need for such regular updates on our dedicated page. If anything changes, we will be sure to provide accurate and timely alerts right here, but otherwise, the entire GAF family wishes you a safe and healthy remainder or 2021 and beyond!

22/09 | Same Day Dispatch - We are thrilled to announce we are back to honoring our Same Day Dispatch promise! Order by 9am AEST and we'll dispatch your order that day, Monday to Friday. If not, you can apply for a $100 store voucher - that's a promise!

10/09 | Dispatch Updates - Great news! Our hardworking team are catching up on dispatching all your awesome orders. Our dispatch time is currently around 3-4 business days. Stay safe everyone!

08/09 | Dispatch Updates - We have new containers of stock arriving this week and our dispatch time is still 5-7 business days. Your patience is much appreciated today as it is always.

02/09 | Voicemail Replies Halted - We are unable to return all voicemail enquiries left at this time. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.

26/08 | Dispatch Updates - With new containers of stock arriving and the current volume of orders, our dispatch time is 5-7 business days. Our Warehouse Team are continuing to work double shifts to dispatch your orders as quickly as possible.

25/08 | Email Enquiry Preference - Due to the large increase in enquiries being received, our preference for new, existing and urgent enquiries is by email. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response.

17/08 | Same Day Dispatch Still Unavailable - We are currently unable to honour Same Day Dispatch. Please allow up to 48 hours to receive your shipping confirmation.

16/08 | Phone Lines Are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

31/07 | Dispatch Delay - With new containers of stock arriving and the current volume of orders, our dispatch time is 3-4 business days. Our warehouse team are continuing to work double shifts to dispatch your orders as quickly as possible.

26/07 | Phone Lines Are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

22/07 | Email Enquiries - Our current response time for enquiries submitted to info@gymandfitness.com.au is 2-3 business hours. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience. For urgent matters, please call 1800 614 491.

19/07 | Same Day Dispatch Unavailable - We are currently unable to honour Same Day Dispatch. Please allow up to 48 hours to receive your shipping confirmation.

16/07 | Customer Service Hours Extended - Your enquiry is important to us, so we have extended our Phone and Live Chat hours to 7:30pm EST weekdays to assist with your queries.

15/07 | All Hands On Deck - Our warehouse has initiated new split shifts to get your orders out as quickly as possible. Don't worry, we got you!

13/07 | Stock Arriving - We are stoked to announce that we have received 10 containers of stock this week, in which will allow us to fulfill a large number of patient customer orders. Unloading these is a priority for us and our warehouse team are coordinating between this and dispatching orders as quickly as possible, as always your patience is greatly appreciated.

12/07 | Order Update - We are working through an increase in orders but are making progress. If you have not received dispatch notification, you should do so in the next couple of days. Orders are being dispatched in the order they were placed.

Frequently Asked Questions

The 'Back in Stock' dates shown on our preorder products will update as each incoming container is sold through. When you place an order, you reserve stock for the shipment that is shown at the time of placing your order. If you see a back in stock ETA update on our website after your purchase, rest assured that you're stock has already been reserved for the date that you were shown when placing your order. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.  

If you have received a shipping number for your order, you can track delivery status HERE.

If your items were instock you can anticipate delivery within 3-7 business days.

If you are waiting for a pre-order product (These would have had an 'Back in Stock' date on the product page when you purchased and in your order confirmation email) please refer to the information below.

Where possible we have detailed an 'ETA' below the Add to Cart button on the website listing of each product. These 'Estimated Time of Arrivals' have been provided to us by the shipping companies we use. Unfortunately due to the nature of Covid-19 and government restrictions, these ETA's do have the potential to change. We will do our best to update customers on any changes in order arrival dates and apologise for any inconveniences caused.

Yes they are! We are closely monitoring any restrictions and social distancing requirements as they are announced by the QLD or SA governments.

You can be confident that any pre-ordered Gym and Fitness equipment is safe to accept.

As per information provided but the Australian Government on the homeaffairs.gov.au website, the commercial vessels containing Gym and Fitness equipment from China undergo standard screening procedures. Because these containers are on the water for more than 14 days, these vessels do not pose a threat, having been at sea for more than the 14 day incubation period.

Unfortunately, we know as much as you do at this stage and we can’t honestly tell you what would happen if the Government imposed a full lockdown. If we experience a similar lockdown to the events of 2020, it is possible that our warehouse will need to shut. If your order is with the courier already (you will have received tracking details), then we anticipate that you will still receive your order. If your order had not yet left our warehouse, then our team would contact you to discuss your options.

Our phone lines and live chat support are still open, or you can get in touch with us is via our customer service email address - info@gymandfitness.com.au.

Support

Phone

1800 614 491

Please refer to the Recent Updates section above if you are experiencing issues with the phone lines.

Email

For existing orders:
info@gymandfitness.com.au

To place a new order:
sales@gymandfitness.com.au 

Order cancellations or urgent enquires:
covid@gymandfitness.com.au

Live Chat

Our website Live Chat hours are 9am - 5:30pm EST Monday to Friday, and 8am - 1pm EST Saturday & Sunday.

Support

Phone

1800 614 491

Please refer to the Recent Updates section above if you are experiencing issues with the phone lines.

Email

For existing orders:
info@gymandfitness.com.au

To place a new order:
sales@gymandfitness.com.au 

Order cancellations or urgent enquires:
covid@gymandfitness.com.au

Live Chat

Our website Live Chat hours are 9am - 5:30pm EST Monday to Friday, and 8am - 1pm EST Saturday & Sunday.

Who We Are

Gym and Fitness is one of Australia’s largest gym equipment retailers with operations in Adelaide and the Gold Coast.

Our purpose that we hope you will share with us is to provide convenient access to fitness equipment for all Australians, so they can benefit from our fitness solutions and live longer, happier and healthier lives. We pride ourselves in providing superior service to all of our customers and will go to extraordinary lengths to satisfy their needs.

This means that we are all responsible for making sure our customers have a great experience every time they deal with us.

Covid-19 Updates

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

13/10 | Latest Covid-19 Update - As lockdowns begin to ease and operatioins are less affected by Covid-19, there is no longer need for such regular updates on our dedicated page. If anything changes, we will be sure to provide accurate and timely alerts right here, but otherwise, the entire GAF family wishes you a safe and healthy remainder or 2021 and beyond!

22/09 | Same Day Dispatch - We are thrilled to announce we are back to honoring our Same Day Dispatch promise! Order by 9am AEST and we'll dispatch your order that day, Monday to Friday. If not, you can apply for a $100 store voucher - that's a promise!

10/09 | Dispatch Updates - Great news! Our hardworking team are catching up on dispatching all your awesome orders. Our dispatch time is currently around 3-4 business days. Stay safe everyone!

08/09 | Dispatch Updates - We have new containers of stock arriving this week and our dispatch time is still 5-7 business days. Your patience is much appreciated today as it is always.

02/09 | Voicemail Replies Halted - We are unable to return all voicemail enquiries left at this time. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.

26/08 | Dispatch Updates - With new containers of stock arriving and the current volume of orders, our dispatch time is 5-7 business days. Our Warehouse Team are continuing to work double shifts to dispatch your orders as quickly as possible.

25/08 | Email Enquiry Preference - Due to the large increase in enquiries being received, our preference for new, existing and urgent enquiries is by email. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response.

17/08 | Same Day Dispatch Still Unavailable - We are currently unable to honour Same Day Dispatch. Please allow up to 48 hours to receive your shipping confirmation.

16/08 | Phone Lines Are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

31/07 | Dispatch Delay - With new containers of stock arriving and the current volume of orders, our dispatch time is 3-4 business days. Our Warehouse Team are continuing to work double shifts to dispatch your orders as quickly as possible.

26/07 | Phone Lines Are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

22/07 | Email Enquiries - Our current response time for enquiries submitted to info@gymandfitness.com.au is 2-3 business hours. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience. For urgent matters, please call 1800 614 491.

19/07 | Same Day Dispatch Unavailable - We are currently unable to honour Same Day Dispatch. Please allow up to 48 hours to receive your shipping confirmation.

16/07 | Customer Service Hours Extended - Your enquiry is important to us, so we have extended our Phone and Live Chat hours to 7:30pm EST weekdays to assist with your queries.

15/07 | All Hands On Deck - Our warehouse has initiated new split shifts to get your orders out as quickly as possible. Don't worry, we got you!

13/07 | Stock Arriving - We are stoked to announce that we have received 10 containers of stock this week, in which will allow us to fulfill a large number of patient customer orders. Unloading these is a priority for us and our warehouse team are coordinating between this and dispatching orders as quickly as possible, as always your patience is greatly appreciated.

12/07 | Order Update - We are working through an increase in orders but are making progress. If you have not received dispatch notification, you should do so in the next couple of days. Orders are being dispatched in the order they were placed.

Frequently Asked Questions

The 'Back in Stock' dates shown on our preorder products will update as each incoming container is sold through. When you place an order, you reserve stock for the shipment that is shown at the time of placing your order. If you see a back in stock ETA update on our website after your purchase, rest assured that you're stock has already been reserved for the date that you were shown when placing your order. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.  

If you have received a shipping number for your order, you can track delivery status HERE.

If your items were instock you can anticipate delivery within 3-7 business days.

If you are waiting for a pre-order product (These would have had an 'Back in Stock' date on the product page when you purchased and in your order confirmation email) please refer to the information below.

Where possible we have detailed an 'ETA' below the Add to Cart button on the website listing of each product. You will also find the ETA in your order confirmation email. These 'Estimated Time of Arrivals' have been provided to us by the shipping companies we use. Unfortunately due to the nature of Covid-19 and government restrictions, these ETA's do have the potential to change. We will do our best to update customers on any changes in order arrival dates and apologise for any inconveniences caused.

Yes they are! We are closely monitoring any restrictions and social distancing requirements as they are announced by the QLD or SA governments.

You can be confident that any pre-ordered Gym and Fitness equipment is safe to accept.

As per information provided but the Australian Government on the homeaffairs.gov.au website, the commercial vessels containing Gym and Fitness equipment from China undergo standard screening procedures. Because these containers are on the water for more than 14 days, these vessels do not pose a threat, having been at sea for more than the 14 day incubation period.

Unfortunately, we know as much as you do at this stage and we can’t honestly tell you what would happen if the Government imposed a full lockdown. If we experience a similar lockdown to the events of 2020, it is possible that our warehouse will need to shut. If your order is with the courier already (you will have received tracking details), then we anticipate that you will still receive your order. If your order had not yet left our warehouse, then our team would contact you to discuss your options.

Our phone lines and live chat support are still open, or you can get in touch with us is via our customer service email address - info@gymandfitness.com.au.

Phone

1800 614 491

Please refer to the Recent Updates section above if you are experiencing issues with the phone lines.

Email

For existing orders:
info@gymandfitness.com.au

To place a new order:
sales@gymandfitness.com.au 

Order cancellations or urgent enquires:
covid@gymandfitness.com.au

Live Chat

Our website Live Chat hours are 9am - 5:30pm EST Monday to Friday, and 8am - 1pm EST Saturday & Sunday.